Shipping policy

Kaos Pets, we work hard to deliver your orders quickly and efficiently.

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

Once shipped, delivery times vary based on destination, shipping carrier, and selected shipping method. Customers will receive tracking information when available, allowing them to monitor shipment progress.

Please ensure that shipping information is accurate at checkout. Kaos Pets is not responsible for delays or delivery issues resulting from incorrect addresses provided by customers.

International orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges are the responsibility of the recipient and are not included in product or shipping prices.

While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions, carrier delays, or customs processing may impact delivery schedules.

If your package is lost, damaged, or significantly delayed, please contact us as soon as possible. Our team will work with the shipping carrier to investigate and assist in resolving the issue.

For shipping questions or support, contact us.  We are committed to providing a smooth and reliable delivery experience for every customer