Refund policy

Kaos Pets, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must be unused, sealed in their original packaging, and in the same condition in which they were received. Products that show signs of excessive use, damage, or alteration may not qualify for a refund.

Once your return is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds will be processed to the original payment method within several business days. Processing times may vary depending on your financial institution.

Shipping costs are generally nonrefundable unless the return is due to an error on our part or a defective item. Customers are responsible for return shipping expenses unless otherwise stated.

If your product arrives damaged or defective, please contact us immediately with photos and order details so we can resolve the issue promptly.

To initiate a return or request assistance, please use the "Contact Us" form on our site. Our support team will guide you through the process and ensure a smooth experience.